About & Privacy Policy Statement

We are the official Distributor and Support/Repairs Partner for Swellpro Drones in Australia.

 

authorised

(1) Terms & Conditions of use of our website

(2) Product Sold On This Website Disclaimers Statement when Purchasing Goods On Our Web Site

(3) Drone Store Australia Return Policy

(4) Terms & Conditions When Purchasing CPS Accidental Drone Damage Insurance.

Important Information

(1) Your privacy is critically important to us.

Fishing Drones Australia Pty Ltd & DWAA Drone Operations Australia Trading As Drone Store Australia

It is DWAA Drone Operations Australia’s policy to respect your privacy regarding any information we may collect while operating our website. This Privacy Policy applies to https://dwaaoz.com.au/ (hereinafter, “us”, “we”, or “https://dwaaoz.com.au/”). We respect your privacy and are committed to protecting personally identifiable information you may provide us through the Website. We have adopted this privacy policy (“Privacy Policy”) to explain what information may be collected on our Website, how we use this information, and under what circumstances we may disclose the information to third parties. This Privacy Policy applies only to information we collect through the Website and does not apply to our collection of information from other sources.

This Privacy Policy, together with the Terms and conditions posted on our Website, set forth the general rules and policies governing your use of our Website. Depending on your activities when visiting our Website, you may be required to agree to additional terms and conditions.

– Website Visitors

Like most website operators, DWAA Drone Operations Australia collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. DWAA Drone Operations Australia’s purpose in collecting non-personally identifying information is to better understand how DWAA Drone Operations Australia’s visitors use its website. From time to time, DWAA Drone Operations Australia may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.

DWAA Drone Operations Australia also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on https://dwaaoz.com.au/ blog posts. DWAA Drone Operations Australia only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below.

– Gathering of Personally-Identifying Information

Certain visitors to DWAA Drone Operations Australia’s websites choose to interact with DWAA Drone Operations Australia in ways that require DWAA Drone Operations Australia to gather personally-identifying information. The amount and type of information that DWAA Drone Operations Australia gathers depends on the nature of the interaction. For example, we ask visitors who sign up for a blog at https://dwaaoz.com.au/ to provide a username and email address.

– Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

– Advertisements

Ads appearing on our website may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by DWAA Drone Operations Australia and does not cover the use of cookies by any advertisers.

– Links To External Sites

Our Service may contain links to external sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy and terms and conditions of every site you visit.

We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites, products or services.

– Aggregated Statistics

DWAA Drone Operations Australia may collect statistics about the behavior of visitors to its website. DWAA Drone Operations Australia may display this information publicly or provide it to others. However, DWAA Drone Operations Australia does not disclose your personally-identifying information.

– Cookies

To enrich and perfect your online experience, DWAA Drone Operations Australia uses “Cookies”, similar technologies and services provided by others to display personalized content, appropriate advertising and store your preferences on your computer.

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. DWAA Drone Operations Australia uses cookies to help DWAA Drone Operations Australia identify and track visitors, their usage of https://dwaaoz.com.au/, and their website access preferences. DWAA Drone Operations Australia visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using DWAA Drone Operations Australia’s websites, with the drawback that certain features of DWAA Drone Operations Australia’s websites may not function properly without the aid of cookies.

By continuing to navigate our website without changing your cookie settings, you hereby acknowledge and agree to DWAA Drone Operations Australia’s use of cookies.

Privacy Policy Changes

Although most changes are likely to be minor, DWAA Drone Operations Australia may change its Privacy Policy from time to time, and in DWAA Drone Operations Australia’s sole discretion. DWAA Drone Operations Australia encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

Fishing Drones Australia t/a Drone Store Australia Products Sold On This WebSite Product Disclaimer Statement : (2) 

(2) In no event will Fishing Drones Australia Pty Ltd trading as Drone Store Australia or our affiliates, or any of our officers, directors, employees, contractors, service providers or agents be liable for any incidental, special, punitive or consequential damages whatsoever caused arising out of the use of the dwaaoz.com.au Website, its content, or the products sold.

IN NO EVENT SHALL dwaaoz.com.au trading as Drone Store Australia BE LIABLE FOR SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES RELATED TO THE USE OF EQUIPMENT SOLD.

INDEMNITY: PURCHASER SHALL INDEMNIFY AND HOLD HARMLESS dwaaoz.com.au trading as Drone Store Australia ITS AGENTS, REPRESENTATIVES AND EMPLOYEES FROM ANY AND ALL CLAIMS, LIABILITIES, DAMAGES, AND EXPENSES ON ACCOUNT OF DEATH OR INJURY TO ANY PERSON OR DAMAGE TO ANY PROPERTY ARISING FROM OR IN CONNECTION WITH ANY GOODS SUPPLIED. THIS INDEMNITY SHALL APPLY WITHOUT REGARD TO WHETHER THE CLAIM, DAMAGE, LIABILITY OR EXPENSE IS BASED ON BREACH OF CONTRACT, BREACH OF WARRANTY, NEGLIGENCE, STRICT LIABILITY, OR OTHER.

This disclaimer of liability applies to any and all damages or injury, including those caused by any failure of performance, error, omission, interruption, deletion, defect, tortious behavior, and negligence or under any other cause of action.

By ticking and agreeing to our terms & Conditions you solely agree to our company product disclaimer and are stating you are over the age of 18.

Fishing Drones Australia Pty Ltd t/a Drone Store Australia Return Policy:

(3) DWAA Drone Operations Australia Tradeing AS Drone Store Australia is committed to customer satisfaction and this commitment is reflected in our Returns Policy.

The DWAA Drone Operations Australia Returns Policy applies to all purchases made online at https://dwaaoz.com.au , or over the telephone with a customer service representative.

The DWAA Drone Operations Australia Returns Policy does not exclude or replace your rights given under the Australian Consumer Law and regulations. Some of the goods advertised on our website come with a manufacturer’s warranty.

Change of Mind Of Unused Products

DWAA Drone Operations Australia offer a 5 day satisfaction guarantee on all products. If you change your mind for any reason within 5 days of purchase, simply contact us on 1300 540265 or email us at [email protected]

All return postage or shipping costs (and any insurance costs) must be paid by you (unless the product is defective). DWAA Drone Operations Australia reserves the right to charge a fee (to the maximum of the product value) if the product has been damaged during return transit due to insufficient packing.

DWAA Drone Operations Australia may offer you an exchange or refund (exclusive of any shipping charges) provided that the merchandise:

  • Is in saleable condition
  • Is unused and undamaged (with original packaging where possible)
  • Is not subject to the exclusions listed below
  • The exchange or refund is sought within 5 days of purchase.

Refunds will be given using your original payment method.

If you are unable to provide a valid receipt and/or 5 days has passed since the original purchase date, DWAA Drone Operations Australia at its absolute discretion reserves the right not to offer an exchange or refund for change of mind. DWAA Drone Operations Australia is not required to provide you with a copy of your original receipt to facilitate an exchange, refund, insurance or warranty claim.

Returns Exceptions

While DWAA Drone Operations will make every effort to assist our customers with any product issues that might arise some products we sell are covered only by the manufactures warranty.

Splash Drone, SwellPro, DJI and most other products sold on this site www.dwaaoz.com.au are covered by the original manufactures warranty and are subject to the original manufactures terms and conditions of warranty only and this is generally for 12 months. All DJI and SwellPro products warranty must be registered on the corresponding manufactures website in order to validate the warranty and this is solely the responsibility of the purchaser.

All batteries sold on this web site www.dwaaoz.com.au are covered by the manufacturers’ warranty only for  a period of 3 (Three) months only and are subject to the manufacturers’ terms and conditions of warranty only. This warranty cover batteries that are purchased singly or with a corresponding product, Please see our special terms and conditions in relation to batteries  and chargers sold on this site at this link Lipo Battery Safety A Must Read.

Furthermore to our battery warranty we do not warranty batteries that have swollen up as this can only happen if the batteries have been subjected to misuse as explained in this link https://dwaaoz.com.au/why-do-lipo-batteries-swell-up/

Drone Store Australia also do not warranty batteries that have not been stored correctly, what this means is when storing LiPo batteries the ideal voltage storage level is 50% if the batteries are stored completely empty or completely full this can affect the batteries performance and in most cases render the batteries unusable.

Some products cannot be returned and are clearly labelled on the product page of our shop, including when applicable.

Products can not be returned or refunded if they have been damaged in any way by way of purchaser (user) error.

DWAA Drone Operations Australia follows the following warranty flow chart process for all SwellPro Products sold on this site at the following link  afterSaleProgress

Valid Receipt

A valid receipt is either the original Tax Invoice issued with the product or the Order Confirmation Email.

Consumer Guarantees

If you believe an item is faulty, you may have rights to a remedy under the Australian Consumer Law. These rights are not impacted by the change of mind policy or limited by a defined time frame. However the Australian Consumer Law does recognize that the relevant time period may vary by product (or service) depending on the nature of the goods (or service), the price paid and any representations made about the goods (or service).

Where you believe an item is faulty, it may be necessary for us to send your goods to the manufacturer or their service agent for it to be assessed within a reasonable period of time. If there is a major failure with the item, you may choose a refund, exchange or repair. If the failure is minor, we will repair the item (or, at our discretion, we may replace the item) within a reasonable time.

Where an item is damaged through misuse or abnormal use, DWAA Drone Operations Australia cannot provide a refund, exchange or repair, whether fault is identified by DWAA Drone Operations Australia, the manufacturer or their service agent.

DWAA Drone Operations Australia will require satisfactory proof of purchase before providing a remedy under the Australian Consumer Law.

Return Address: The return address for returning good will be notified to you in email once a Replacement or refund request has been requested and in most cases the goods will be returned to a distribution center in your state. For further information Contact us on 1300 540265. Our default address is PO Box 3204, Loganholme, Brisbane, QLD 4129.

(4) CPS Accidental Damage Drone Insurance Terms & Conditions FAQ’s

Important Information in relation to CPS accidental damage drone insurance.

If accidental damage drone insurance has been purchased through our website please read the following FAQ’S. If you are unclear on any of the terms and conditions please contact Drone Store Australia directly on 1300 540265.

When choosing any insurance please seek your own independent advice and be sure the insurance you are purchasing is right for your circumstances.

Accidental damage drone insurance is offered by CPS insurance a third party insurance company all terms and conditions & the Insurance claims process is set out by CPS insurance not Drone Store Australia, Drone Store Australia does not determine the out come of any claim filed through CPS and in know way represents its self as the insurance company CPS. Drone Store Australia in some circumstances may be paid a commission from CPS insurance when a customer visiting our site purchases accidental damage drone insurance.  All deductibles when making a insurance claim through CPS insurance are in US dollars.

A Drone Protection Plan is a Necessity! – If you’re using drones professionally or for fun, then you’re probably aware that accidents happen. If for any reason your device sustains impact or liquid damage – rest assured – you are covered with CPS! Having a full drone warranty plan gives you total peace of mind, knowing that you’re covered by the best in the business.

Coverage Details:

All Monetary Values Are In US dollars

 

  • Covers Impact Damage & Malfunctions
  • Covers The Drone & Camera That Originally Came In The Box When you Purchased Your Drone.   ( CPS Insurance covers the Drone) ( What Was Damaged In Flight ) and not the ground based accessories such as spare batteries, charger etc.
  • Covers Liquid Damage
  • 100% Comprehensive Parts & Labor Protection
  • Fully Renewable, Fully Transferable
  • Full International Coverage Wherever You Are!
  • Contracts start on Date of Purchase
  • Lost/Stolen products are not covered
  • Does not cover detachable/optional camera (ex: a GoPro on a H3-3D gimbal would not be covered)
  • Only covers what originally comes with Drone – no aftermarket or add-on pieces covered
  • Must have all original parts/pieces when filing a claim. Missing items will not be replaced or covered

 

 

Frequently Asked Questions

What does the CPS Accidental Drone Warranty cover?
The CPS Accidental Drone Warranty covers full parts and labor on all internal hardware failure, as well as the extra added benefit of Accidental Damage Protection. This contract is specifically for drones used recreationally (consumer use only). Deductible applies at time of claim.

 

Does the Drone coverage start on the date of purchase, or is it an extended warranty plan?
The CPS Accidental Drone Warranty coverage begins on the end user’s date of purchase. There is a 30 days claims hold to prevent DOAs or manufacturer defects, and CPS coverage will begin on day 31.

 

Does accidental coverage protect my drone against crashes?
Yes it does! This is exactly what the CPS Accidental Drone warranty is here for. It covers physical damage, impact damage, water damage, and everything in between.

 

What doesn’t the CPS Accidental Drone Warranty cover?
Unfortunately this contract will not cover flyaways, lost or stolen products, or any add on accessories.

 

Does the CPS Accidental Drone Warranty cover the camera or gimbal?
If the camera or gimbal is included in the box from the manufacturer, then yes, the CPS warranty will cover it as well.

 

Will the CPS Accidental Drone Warranty cover propellers? Will I have to send in my unit for a replacement part?
Replacing the drone’s propellers is a maintenance issue and is not covered under warranty. Propellers are user replaceable parts. Depending on the manufacturer, it is recommended to replace propellers if your customers notice a change in flight experience or experience noisy/unbalanced flight.

 

Does the CPS Accidental Drone Warranty cover the rechargeable battery?
Batteries are consumables and are not covered under warranty.

 

What happens if the remote control malfunctions or is damaged. Would that be covered as well?
CPS will cover the remote (that was included in the box from the manufacturer) for full parts and labor on any hardware malfunctions, and accidental damage claims.

 

How would I file a claim? Is there anything I would need to have?
Filing a claim is easy! You can contact CPS by going online at www.cpscentral.com or by phone 800-905-0443. You also can file a claim directly through your CPS Client Care account, and via the chat on CPS website. You would need to submit your CPS Membership ID # to file a claim, the drone’s serial #, along with a copy of your original purchase receipt.

 

Who will repair my drone? Is there anywhere I can bring their drone in locally for service?
After providing the deductible payment, you will be directed to ship your product at your expense to CPS’s depot repair facility. Once received, based on the manufacturer, the drone will either be fixed by our in house Drone Repair Center or sent to the manufacturer directly. Unfortunately at this time you would be unable to repair your drones locally, as CPS would not be able to control the quality of the repair.

 

I noticed that a deductible applies at time of claim, how is that determined?
The warranty deductible is based off of the contract the customer is purchasing. For units under $250.00 the deducible is as low as $30.00, and for units under $3,500.00 the deductible is $250.00. Please feel free to contact us for full pricing and deductible information. All Deductibles are in US Dollars. 

 

$100.00 Deductible Applies to coverages on products under $750
$150.00 Deductible Applies to coverages on products between $750-$1000
$200.00 Deductible Applies to coverages on products between $1000-$3000
$250.00 Deductible Applies to coverages on products over $3000-$3500
$500.00 Deductible Applies to coverages on products over $3500

 

Will my coverage continue after CPS repairs my drone?
Yes it will! The coverage will remain in place until the contract expires, or unless the drone is replaced under warranty.

 

How many claims can I file over the life of their warranty plan?
You can file unlimited claims on their product, but coverage will cap out once the repair costs reach the original purchase price of their product.

 

What happens if the service center cannot repair the drone because of excessive damage, or if it’s beyond economical repair?
If CPS cannot fix the drone, CPS will replace it. CPS also will offer you the option of a check for the cost of the replacement.

 

Will the CPS coverage continue on to the replacement drone?
Unfortunately no, once the drone is replaced the CPS contract is considered fulfilled. You can purchase a new Drone Warranty for their replacement unit.

 

If I lost my drone, can they transfer the warranty over to the new drone they are purchasing?
Unfortunately no, if a unit is lost, the CPS warranty coverage would be voided.

 

I am selling my drone, can I sell the warranty with it?
You absolutely can. Transferring ownership is simple via the CPS Customer Experience Department. Please note, a $25.00 transfer fee will apply.

Why Is Drone Store Australia Different From Other Sellers ?
Section 2
Why Is Drone Store Australia Different From Other Sellers ?

1. We Are Official Australian Swell Pro Drone Distributors
2. We Offer Honest Unbias Advice On All The Products We Sell
3. We Back All Our Sales With After Sales Support When Required
4. We Carry A Full Range Of Replacement Parts If Required
5. We Offer An Australian Based Drone Repair Service
6. We Are An Australian Owned & Operated Business

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